FAQ

Returns

If you aren’t happy with your purchase, please return it with the tags still attached and in its original form with your receipt. You have 30 days from the date of purchase to send it back. We will not cover the cost of the returns shipping. However, if you are exchanging for another item we will ship the exchanged item free of charge. If exchanging for another item please note there may be a price difference.

Refunds

If you request a refund, we are able to deposit the money back into your chosen bank account. Please note that the item must be in its original packaging with tags attached with your receipt. The refund will only cover the item cost, not shipping. Once we have received your item, we will process your refund and notify you via email, and deposit your money within the next 1-3 working days. If your item does not meet our refund or returns policy we will not be able to accept it.

Shipping

We have a flat rate of a $6 shipping fee. Shipping is only within New Zealand. Please note that in cases of returns or refunds we do not cover shipping costs. We will however provide free shipping for an item that has been exchanged on its send out.

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